01 / Scope
Who and what this policy covers
This Privacy Policy explains how Ariakon handles information through ariakon.com, its online storefront, its customer-care text-messaging program, the Ariakon Break Meter mobile app published by THINQBOX, and the Shot Lab mobile app. Ariakon is operated by Sporteq LLC. This policy also explains the choices available to you.
The apps and storefront serve different purposes and handle information differently. The sections below describe each experience separately. The Shot Lab section contains its complete app policy. The website, store, SMS, and Break Meter disclosures describe those separate services.
02 / Mobile app
Ariakon Break Meter
Break Meter version 3.0.0 is a local-first sports-training app. It uses audio analysis to help you measure and track a pool break, and processes the following information only on your device:
- Optional local profile. You may add a name, email address, phone number, and profile photo, or continue without personal details. The app also creates a random local player identifier for its in-app player QR code.
- Microphone and audio recordings. Recording starts only after you tap I'm Ready, while the app displays a visible Listening state, and stops automatically. Audio is used to identify cue-ball and rack impacts, display a waveform, and estimate speed. The app does not record in the background.
- Measurements and configuration. Table, rack, cue-ball position, custom-distance, and cue settings; detected impact markers; speed estimates; confidence and validity information; waveforms; notes; and practice-history statistics are stored locally.
- Profile photos. Photo-library access is requested only after you choose to add or change a profile photo. The selected image is not uploaded, and the app does not scan your photo library.
Version 3.0.0 does not create an online account or contain advertising, tracking, analytics, synchronization, or cloud-upload functionality. It does not sell, share, or transmit profile details, recordings, results, notes, cues, settings, or identifiers to Ariakon, THINQBOX, advertising networks, analytics providers, or other third parties. If you voluntarily email support or open this policy in a browser, your email provider, browser, and the destination website operate under their own policies.
Raw break audio remains in the app's private storage so you can review its associated result. Deleting an individual break removes that audio. Your operating system may include app data in a device backup controlled through your Apple or Google account; Ariakon and THINQBOX do not receive those backups.
03 / Shot Lab app
Ariakon Shot Lab Privacy Policy
Last updated: November 6, 2026
Ariakon (“we,” “us,” or “our”) provides Shot Lab, a free tool for planning, exploring, saving, and sharing pool shots. This section covers the Shot Lab mobile app and browser version, including optional account features where enabled.
Privacy questions and requests can be sent to support@ariakon.com.
Information stored on your device
Shot Lab stores information on your device so you can use its features and return to your work. This may include:
- Shot layouts, ball positions, stroke settings, and simulated results.
- Saved shots, runs, titles, text notes, and favorites.
- Voice notes you choose to record.
- App preferences, current drafts, and recovery copies.
- Files temporarily created for importing, exporting, or sharing.
You do not need an account to use the table or save a guest library on your device. Guest saves and work in progress are not automatically copied into an account.
Optional accounts and a shared private library
In account-enabled versions, you can register with your email address and a password, sign in with a password, or request a one-time sign-in link. We process your email address and authentication information to provide sign-in, email verification, account recovery, and the account messages you request.
While signed in, saving a shot or run sends it to your private account library so your other signed-in devices can open it. This includes names, layouts, stroke settings, private text notes, attached voice recordings, favorites, and Trash status. These saves are not public. You choose which existing guest saves to copy into your account; the guest originals remain on the device.
Working drafts, draft history, table photographs, and exported files are not part of account synchronization. Signed-in devices keep a separate local account copy for offline use. Offline saved-library changes wait on that device and are sent when the same account reconnects. Conflicting changes may be kept as separate copies rather than discarded.
Account-enabled versions use Supabase for authentication and private library storage. Account email may be delivered through Resend. The browser version is hosted through Cloudflare. These providers process the information needed to operate those services, including ordinary connection information such as IP addresses, browser or device details, and security records. We use account information to provide and secure these features and, subject to the choices below, to communicate with you. We do not use private library content to select advertisements.
Optional profile picture
You can choose a picture for your private account. Shot Lab prepares a small square copy on your device, removes camera and location details, and shows a preview before you save. Saving uploads that copy to Supabase so it can appear on your signed-in devices. Your original photograph is unchanged and is not uploaded. The picture is not public or included in shared shot files.
The active profile stores only your current picture. You can replace it or remove it, and deleting your account removes it from the active account service. Temporary preparation copies may remain in the mobile cache if cleanup fails. Provider-held copies are subject to the retention limits below.
Microphone and voice notes
Shot Lab requests microphone permission when you choose to record a voice note. Recording is optional, and you can continue using the other tools without granting permission.
Recordings start on your device. A recording attached to a saved shot or run is also included when you save that item to your signed-in private account library. Shot Lab does not record audio in the background or use your recordings for advertising, voice identification, or artificial intelligence training.
You can change microphone permission in your device settings.
Camera and table photographs
You may select a photograph or choose to use the camera to prepare a table layout. Camera permission is requested only when you choose that feature. Photo review and ball detection run on your device; Shot Lab does not upload the photograph for recognition or account synchronization.
Applying the reviewed layout saves the ball positions and numbers, not the photograph or its metadata. The original in your photo library is unchanged. Temporary review copies may remain in the mobile app cache after an interruption or a failed cleanup, until the device removes them or you clear the app data.
Optional mobile reminders and news
Practice reminders stay on your phone. You choose their days and time; they do not need an account or an internet connection, and the schedule is not sent to our account service. You can turn them off in Shot Lab. Granting notification permission does not sign you up for news.
Shot Lab news and new-feature announcements require a separate choice on each phone, whether you play as a guest or sign in. That choice covers Shot Lab news and new features; it does not also sign you up for promotions about other Ariakon brands or partners. If enabled, a random app-installation identifier and secret are stored securely on that phone. The news service stores a protected hash of that secret, the current push-notification delivery address, the phone platform, your consent choice and its version, and creation and update dates. These records are not linked to your account email or saved library.
News delivery uses Expo and the notification services of Apple or Google. They process delivery addresses and message contents to deliver notifications. Our service keeps message and delivery-attempt records, including provider receipts, to handle errors and avoid duplicate sends. Abuse-prevention counters use protected hashes of IP addresses, not raw IP addresses in those counters; hosting and delivery providers may still process ordinary connection and security information.
You can turn news off separately from practice reminders. The off choice is saved on the phone and sent to the service when connected. News already queued may still arrive while that request is pending. Your phone’s notification settings can stop Shot Lab notifications immediately. Turning news off on one phone does not change another phone’s choice.
The service stops selecting this phone for new news after 30 days without a confirmed renewal. Opening Shot Lab renews the registration only while your saved news choice is on and phone notification settings allow it. Expiration stops new selections; it does not delete the registration or earlier delivery records.
Importing, exporting, and sharing
Shot Lab accesses files you select for import and creates files when you choose to export or share your work.
Shared files may contain shot titles, layouts, stroke settings, and any text notes or voice recordings you choose to include. Review your sharing choices before sending a file.
When you share through another app or service, that recipient or service receives the information you selected. Its own privacy practices apply. Ariakon cannot recall copies that other people have received or saved.
Advertising for our brands
Shot Lab is free to use and may display advertisements for Ariakon and other brands we own or control. These promotions help us introduce our products and services to users.
We do not use third-party advertising networks or sell advertising space through third-party ad auctions. We do not use your private shots, text notes, voice recordings, contacts, precise location, or purchase history to select advertisements.
Shot Lab does not use advertising identifiers or track your activity across other companies’ apps and websites to target advertisements. We do not sell personal information or provide it for tracking across unrelated apps and websites.
Dismissing an advertisement does not restrict access to Shot Lab’s tools.
Marketing messages and your choices
Where permitted by law, we may use your account email address and communication preferences to send Shot Lab news, product updates, and marketing about Ariakon and brands we own or control. Where consent is required, we will obtain it before sending marketing. You can opt out at any time using the unsubscribe option in a marketing email or by contacting support@ariakon.com. Opting out of marketing does not prevent essential account, security, or service messages.
Promotional push notifications require your explicit opt-in through an in-app choice that clearly explains the marketing messages you are agreeing to receive. Creating an account or accepting your phone’s general notification permission does not, by itself, provide that consent. You can withdraw notification consent in the app or your phone’s settings. Practice reminders are a separate choice and are not used to send marketing.
We do not use your private shots, text notes, voice recordings, or profile picture for marketing or give those materials to partners for their marketing.
Service providers, sister companies, and partners
We share information needed to provide accounts, storage, email, hosting, support, and notification delivery with the service providers described in this section. They may use it only to provide their services to us, protect those services, or meet legal obligations.
We may share limited account contact details and communication preferences with companies under common ownership with Ariakon to operate our services or provide permitted communications about our brands. If an independent brand partner would receive your information for its own marketing, we will identify that partner and the purpose and obtain your separate permission before sharing. Creating an account does not automatically authorize independent partner marketing.
We require service providers, related companies, and partners receiving personal information to protect it at least as carefully as this policy and applicable requirements demand, limit use to the agreed purpose, and honor applicable consent and withdrawal choices. We do not sell personal information, and this policy does not authorize trading it or combining it with activity from unrelated apps and websites for advertising.
Possible future paid features
We may offer optional paid services or features that extend Shot Lab in the future. No purchase or subscription is introduced by this policy. Before offering a paid feature, we will explain its price, terms, and any additional information collected or shared to provide it, and update this policy where needed. Any purchase would require your choice through the applicable purchase process.
Links to brand websites
If you choose to open an advertisement or another website link, the destination website’s privacy policy applies to your visit, including any cookies, analytics, account features, or purchases offered there.
A website may receive ordinary connection information, such as your IP address and browser details. Opening a link does not give that website access to your private Shot Lab library or voice notes.
Support and information you send us
If you contact Ariakon, we receive the information you provide, such as your email address, message, attachments, and any device or app details you include.
We use that information to respond, investigate problems, and handle privacy requests. Contacting support does not subscribe you to marketing messages.
Our email and support service providers may process this information to provide their services to us. We may also disclose information when required by law or reasonably necessary to address fraud, security threats, or protect legal rights.
Diagnostics and beta testing
The current app does not include a separate advertising or behavioral analytics service.
Apple, Google, or your device provider may process installation, usage, and diagnostic information under their own policies and your applicable settings.
If you test Shot Lab through Apple TestFlight, Apple automatically collects crash logs and usage information and makes beta testing information available to the developer. Feedback you submit may also include screenshots and technical details. See Apple’s TestFlight terms.
We use beta feedback and diagnostic information to investigate problems and improve Shot Lab.
Retention and deletion
Saved work remains on your device until it is removed. Recovery copies, draft history, and audio files may remain after an item is removed from a visible screen.
Moving a saved item to Trash or removing a voice attachment does not immediately erase every stored copy. Your account library can retain Trash items, earlier saved contents, and records needed to retry interrupted saves while the account remains active.
Signing out closes the account library on that device; it does not delete your account or its offline copy. Select Delete account and data in Shot Lab account settings to remove your identity, profile picture, and private library from the active account service. If you have uninstalled the mobile app, you can use the browser account page. Successful deletion also removes the account cache on the device completing the request; cleanup may need to be retried if other tabs or storage restrictions prevent it.
Account deletion does not remove guest saves, exported or shared files, or copies already held on other devices. Other devices can retain offline copies until their local data is removed. Provider backup and security-log retention has not yet been confirmed for the account service; we do not promise a fixed retention period or immediate erasure of every provider-held copy. Contact support@ariakon.com for current retention information or a privacy request.
The mobile app also attempts to save a news opt-out on that phone when you delete an account. If local storage or connectivity prevents this, use the news controls or phone settings to stop notifications. Account deletion does not change practice reminders or other phones’ news choices. Deleting an account through the browser cannot change these separate phone settings.
After the news service confirms an opt-out, it removes the current push-notification delivery address. It retains the installation identifier, secret hash, and change version to prevent a delayed older request from turning news back on. Earlier message and delivery-attempt records can remain. These separate installation records are not erased merely by deleting an account. Old abuse-prevention counters are cleared during later registration activity; this is not a guaranteed deletion time while the service is idle.
To remove all locally stored Shot Lab information, clear the app’s storage where your device supports this, or delete the app and its data. Offloading an app may preserve its data.
Exports, files sent to other apps, and device or cloud backups must be deleted separately. Their retention depends on the services and settings you use.
We retain support correspondence and diagnostic information only as reasonably needed to resolve issues, maintain security, and meet legal obligations.
Your choices and privacy rights
You can choose whether to use an account, add or remove a profile picture, copy guest saves into it, enable practice reminders or separately opt in to news, record audio, grant microphone or camera permission, select a photograph, share files, visit advertised websites, or contact support.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information we hold, or object to certain uses. Contact support@ariakon.com to make a request. We may need to verify your identity before responding.
We cannot remotely access or delete information stored only on your device.
Children’s privacy
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Ariakon, contact support@ariakon.com so we can investigate and take appropriate action.
Security
We use reasonable safeguards to protect information we handle. Local app information also depends on your device’s security and backup settings. No storage or communication method can be guaranteed completely secure.
Changes to this policy
We may update this policy as Shot Lab develops. We will change the date above and provide additional notice or request permission when required.
We will update this section when the data practices of Shot Lab change. Features available in a particular version may differ; guest use remains available without signing in.
Contact
Ariakon
support@ariakon.com
04 / Website and store
Information handled on ariakon.com
We handle information on the website in these circumstances:
- Browsing and security. Hosting and security systems may process an IP address, browser and device details, requested pages, timestamps, and diagnostic logs.
- Cart. The storefront stores an essential cart token in your browser so items remain connected to the correct WooCommerce cart.
- Checkout and orders. When you continue to checkout, WooCommerce and WooPayments process the contact, billing, shipping, order, and payment information needed to complete and support a purchase. The storefront does not store your full payment-card number.
- Contact and programs. If you email us about support, an order, a dealer application, sponsorship, or an ambassador program, we receive your email address and the information you choose to provide.
We use this information to provide the site and cart, fulfill and support orders, answer requests, prevent abuse, maintain security, and comply with applicable legal and accounting obligations.
06 / SMS messaging
Ariakon customer-care texts
If you voluntarily opt in to Ariakon customer-care text messages, we process your mobile number, messages you send or receive, timestamps, delivery information, and records of your opt-in, HELP, and STOP requests. We use this information to provide requested support and service alerts, honor your messaging choices, prevent abuse, and meet carrier and legal requirements.
This program covers support conversations and alerts about Ariakon accounts, memberships, appointments, events, and orders. It does not enroll you in promotional or marketing texts. Consent is not a condition of purchase or service. Only a separate inbound START message creates consent. Review the SMS Terms and Conditions.
Reply STOP to opt out or HELP for help. Message frequency varies, generally 0–4 messages per month, and message and data rates may apply.
08 / Protection
Security
We use reasonable administrative, technical, and organizational measures designed to protect information. Payment details are entered on the secure WooCommerce and WooPayments checkout rather than collected by this storefront. No transmission or storage system can be guaranteed completely secure.
09 / Retention
Retention and deletion
We keep information only as long as reasonably needed for the purpose for which it was handled, to provide a requested service, resolve disputes, maintain security, and meet legal, tax, accounting, or warranty obligations. Break Meter data remains on your device until you delete an individual record, use Profile → Erase all local data, or uninstall the app. Erasing all local data removes the local profile, cues, history, notes, settings, and retained break-audio archive. It is immediate and cannot be undone; it does not delete the original image from your system photo library.
Because Break Meter version 3.0.0 does not create an online account or upload app data, Ariakon and THINQBOX have no server-side Break Meter account or app-data record to delete. For website, order, or support information, email inquiry@ariakon.com with the subject “Privacy request.” We may ask you to verify the request and will delete or de-identify applicable information unless retention is required by law or for a permitted security purpose.
We retain mobile opt-in and opt-out records as reasonably needed to document consent, honor suppression requests, and meet carrier or legal requirements. An opt-out record may be retained so we do not send messages after you reply STOP.
10 / Your choices
Access, correction, and privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of personal information. You may also withdraw a device permission in your operating-system settings and control cookies or local storage in your browser. We will not discriminate against you for making a privacy request. You can withdraw SMS consent at any time by replying STOP.
11 / Children
Children's privacy
Ariakon's store and Break Meter are not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.
12 / Updates
Changes to this policy
We may update this policy when our services or legal obligations change. The date at the top identifies the latest version. Material changes will be communicated through an appropriate website or app notice when required.
13 / Contact
Privacy questions and requests
This policy covers Shot Lab, the Ariakon Break Meter app published by THINQBOX, and Ariakon's public storefront and customer-care text program. Contact us with questions or privacy requests. For Shot Lab, contact support@ariakon.com.
Ariakon — operated by Sporteq LLC — Privacy1740 La Costa Meadows Drive, Suite 600, San Marcos, California 92078
United States
inquiry@ariakon.com
+1 858 422 0707